Shipping policy

Shipping Policy

1. Shipping Location

Orders are generally dispatched from 30 Denison Street, Bondi Junction, Sydney, Australia.

2. Made-to-Order Products

Our products are generally made to order. This allows us to maintain quality, consistency, and suitability for healthcare environments.
As a result, orders may require production time prior to dispatch. Any specific lead times or production details will be communicated at the time of order or confirmation.

3. Order Processing

Orders are prepared for dispatch once production is complete and full payment has been received. Custom-made or personalised products may require additional production steps.

4. Shipping Destinations

We ship:

Australia-wide
Internationally (where available and quoted)

Shipping availability and costs will be confirmed at checkout or via invoice for custom or bulk orders.

5. Shipping Methods

We use reputable courier and postal services. The shipping method used may vary depending on order size, destination, and handling requirements.

Tracking information will be provided where available once your order has been dispatched.

6. Shipping Costs

Shipping costs are calculated based on order size, weight, and destination and will be clearly communicated prior to dispatch. Domestic shipping charges are a $15AUD flat fee for orders under $200AUD, anything above $200AUD will be free of charge.

7. Risk and Title

Risk in the goods passes to the customer once the order has been dispatched from our premises. Title to the goods passes upon full payment.

8. Damaged, Incorrect, or Lost Shipments

If your order arrives damaged, incorrect, or incomplete, you must notify us within 48 hours of delivery and provide supporting information where applicable.

While we will assist with carrier enquiries or claims, Nutrivision is not responsible for loss, damage, or delays caused by third-party carriers beyond our reasonable control.

9. Incorrect Address

Customers are responsible for ensuring all delivery details are accurate at the time of order. We are not liable for delays, losses, or additional costs arising from incorrect or incomplete address information.

10. Authority to Leave

If authority to leave is provided, delivery is accepted at the customer’s risk. Nutrivision accepts no responsibility for loss or damage once delivery has been confirmed.

11. International Orders

International customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities. These charges are not included in product or shipping costs.